Many years ago Marten and I spoke about stopping our Premium Rate lines. We hate charging clients so much to hear a line. For over ten years I have tried to change the way we provide the service and have … Read More »

Telephone Lines

I gather there have been a few enquiries from clients about me not writing a booklet for Royal Ascot this year. The reason is that of the 30 races at the meeting, at the time of deadline there are entries … Read More »

Champion Day (14 March) Time Race 13.30 The Sky Bet Supreme Novices’ Hurdle Race 14.10 The Racing Post Arkle Challenge Trophy Steeple Chase 14.50 The Ultima Handicap Steeple Chase 15.30 The Stan James Champion Hurdle Challenge Trophy 16.10 The OLBG … Read More »

Cheltenham Festival

We don’t always get it right. We are human! However, I can assure you I hate it when we get it wrong. My worst situation is when we have got it wrong for a new client. They might not know … Read More »

customer service

Did you know that if you use a kindle you can send PDF documents to it to read? We have offered our books before in a Kindle format but we don’t always have time (sorry). However, if you use a … Read More »

Kindle

I am on the hunt for signatures please! Click here to sign To: South Lakeland District Council Planning Department South Lakes do not allow planning. Flood risk – Toxic – not affordable We would like SLDC to carefully consider a … Read More »

I have decided to amend the way in which we offer our Telephone line, text message and email daily service. I spoke to Marten about simplifying the process, and he agreed with my logic on how to move forward. Marten … Read More »

So in my aim to please everyone I have confused people! We offer two books for Royal Ascot. Book One covers the first two days and Book Two covers the final three days. To receive these it costs £20 (£4 … Read More »

After many years speaking to clients I often get asked how we work together. Despite Marten and I living in the same town we actually work from seperate offices which may surprise some people. The truth is that Marten is … Read More »

What a nightmare! Why is it hard for people to get their bets on? What is going on? If someone was winning all day every day then I get it but I am talking about some of our clients who … Read More »

As my regular blog readers may know this year for me is all about new ideas and offering a better service to our clients and utilising technology as much as possible. I had a meeting today with Marten and Steve … Read More »

I am exhausted! I know it’s Cheltenham and therefore there is a lot of work to do but that I am used to. What I am not used to is (wait for it, I need to take a deep breath … Read More »