RECEIPT OF ORDERS
Orders received before 1.30pm on a working day will be processed and dispatched the same day. Orders received after 1.30pm will be processed the following working day. Orders received on weekends and bank holidays will be processed on the next working day. Delivery time will begin as soon as your order leaves our warehouse. Please refer to the dispatch information on the product you order as some of our services are available on a pre-publication offer and are therefore not yet available.
AMENDMENT OR CANCELLATION OF ORDERS
If you need to amend or cancel your order, we may be able to do this if you contact us immediately after placing your order. If you don’t manage to contact us in time, or we’re unable to amend / cancel your order due to it being processed, don’t worry as any unwanted items can be returned to us. We will make a deduction for the price of postage against a credit/refund.
RETURNS AND EXCHANGES
If you purchased or received a product directly from martenjulian.com and would like to return or exchange it within 14 days, we can issue you a refund. Returned goods must be in perfect condition and must be made within 14 days of purchase. After 14 days, we will not accept returns for any reason. If you have purchased a download publication and have downloaded it we are unable to refund you.
We offer FREE standard delivery to the UK on all orders of physical items (e.g. books). Clients can pay an additional charge for Royal Mail Special Delivery service which guarantees next day delivery.