As with most companies we are currently updating our policies.
In brief, we have been registered under the Data Protection Act for many years. We have never sold client data or purchased client data.
By placing an order and providing us with your contact details, you acknowledge that Marten Julian will use these details to provide you with information regarding your order/service.
How can I download a publication?
Please log into your online account using your email address and password. Here is a handy video guide on our YouTube channel: Click Here
Why can’t I download the publication I have just ordered?
Although our website emails confirmation of an order being placed almost instantly it does not mean that your order has been processed. A member of staff has to authorise your online account before you can download the information. Perhaps you have placed your order when our office is closed? Our office opening hours appear below. If there is still a problem then please call us on 01539 741 007 or email us. If you prefer a direct email address please use email@example.com
I have signed up for the free newsletter but I have missed the most recent edition. How can I obtain a copy?
Can I see the latest results on a service?
How do I change my log in details?
The best thing to do is to click on our forgotten password link (above) and enter your email address. If you can’t remember your old email address please create a new account and email us firstname.lastname@example.org explaining that you have forgotten your old login details but have created a new account. Or you can call us on 01539 741 007 and we can help over the phone.
What cards do you accept?
As far as we are aware we accept all cards. The main query about cards is to ask if we accept American Express – we do. We also accept payment via PayPal. Should you prefer to pay by bank payment using internet banking please contact us for bank account details.
What services are out when?
I can’t see my Weekend Card in my Online Account
If you have ordered the postal version it won’t show as it’s a postal service. If you have ordered the online version this will show. It will show the number of credits you have remaining.
Do you offer any discounts?
Yes we offer various package prices. Clients who subscribe to Marten’s Personal Consultancy Service or Telephone & Text Service also receive loyalty discounts.