FAQs
Q: What’s the difference in your Services?
A: Marten’s analysis is released daily via email, telephone line (normal call charge by subscription) and premium rate line where callers pay per minute. It’s all the same information just various options to suit clients. If you have further queries it’s sometimes easier to talk (01539 741 007) or please email us
Q: Privacy Policy
A: We have been registered under the Data Protection Act for many years. We have never sold client data or purchased client data. We do not store card details in any systems.
By placing an order and providing us with your contact details, please acknowledge that we will use these details to provide you with information regarding your order/service.
Q: How can I download a publication?
A: Please log into your online account using your email address and password and then go to Orders. You then need to View the order.
Q: I have signed up for the free newsletter but I have missed the most recent edition. How can I obtain a copy?
A: We send out our newsletter regularly. Please contact rebecca@martenjulian.com for a past edition.
Q: How do I change my log in details?
A: The best thing to do is to click on our forgotten password link (above) and enter your email address. If you can’t remember your old email address please create a new account and email us support@martenjulian.com explaining that you have forgotten your old login details but have created a new account. Or you can call us on 01539 741 007 and we can help over the phone.
Q: What cards do you accept?
A: As far as we are aware we accept all cards. Feel free to call us on 01539 741 007 or email Rebecca who can send you an e-invoice. We also accept payment via PayPal. Should you prefer to pay by bank payment using internet banking please contact us for bank account details.
Q: I can’t see my order in my Online Account
A: Maybe you checked out as a guest? When this happens we have to move the order into your online account. We do this daily. We always recommend logging in in case you order outside traditional working hours where it can take us a little longer to see an email asking for help.
Q: Do you offer any discounts?
A: Yes we offer various package prices. Clients who subscribe to Marten’s Personal Consultancy Service or Telephone & Text Service also receive loyalty discounts.
Q: I am a beginner to racing. Can you help?
A: Absolutely! Call us to have a chat about what we offer or email rebecca@martenjulian.com
Q: I need extra support. Can you help?
A: We will always try. We can send some services via WhatsApp for clients who can’t use emails or the internet. For those with sight issues we can send out enlarged copies of publications up to A3 in size. Please get in touch and we will do our best to meet your needs.
Q: Premium Rate customer care
A: Please Click here to view our customer care policy.
